• How can I pay for my rental?
• How is my rate guaranteed?
• How quickly can I confirm my reservation?
• Is there a fee for canceling or changing a reservation?
• What do I need to pick-up my car?
• What does Refundable Excess mean?
• What if I find a better rate for a rental car?

How can I pay for my rental?

Auto International is Auto Europe's authorised Affiliate. Payment is done directly to Auto Europe. Auto Europe accepts American Express, Mastercard, Visa and EFTs.

How is my rate guaranteed?

Our rates are guaranteed in Rand. For most bookings, rates are only guaranteed after payment is received.

How quickly can I confirm my reservation?

We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at +27 (0)11 883 2787 or +27(0)82 903 6569.

Is there a fee for canceling or changing a reservation?

Auto Europe has no cancellation or amendment fees when Auto Europe is advised 24 hours prior to the rental start date. Should you cancel less than 24 hours prior to rental start date, not show up or show up late to collect the vehicle, a no show fee equal to the first 3 days of the rental will be charged. Auto Europe cannot refund any unused days if the vehicle is returned early.

What do I need to pick-up my car?

1. Full (both parts) and Valid Drivers License.
2. Credit Card in the primary driver's name (unless a cash deposit has been arranged through Auto Europe and/or the car supplier).
3. Your reservation voucher from Auto Europe.

Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. A rental agreement is completed at the rental counter at the time of pick-up.

What does Refundable Excess mean?

Should the supplier charge you for the insurance excess following an accident, we will refund the money charged to you pending receipt of proper documentation (Receipt of payment, police report, damage report, etc.).

This is a refund of the excess payment, amounts charged for damage not covered by the excess would not be refunded. Nor would there be any refund if the supplier or police report determined that the damage was due to driver negligence.

What if I find a better rate for a rental car?

Auto Europe guarantees the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please send an e-mail to: reservations@autointernational.co.za